Please submit the request for return/exchange to firstname.lastname@example.org. The request must be submitted within 7 days upon receiving shipment, and the order must be shipped back to us within 3 business days upon confirmation of the return/exchange request, with original tags attached and proof of purchase or invoice along with return shipment. The refund will not include shipping and handling fees.
Within the request for return/exchange, please provide invoice number and reason for return or exchange. We will then process the request and, if qualified, send you confirmation of the approval to send the order back, along with any additional instructions.
We will be extending acceptable return requests an additional 10 days on orders placed 12/11 - 12/19